Frequently Asked Questions

Why was my NND Ticket Denied?
Last Updated 3 years ago

There are several reasons why an NND ticket may be denied. This FAQ will cover the most common denial reasons. However, we must first understand what the purpose of a notification of delay/cancellation is. All information in this FAQ refers only to Non-Notification of Delay complaints.

What is the purpose of being notified of a cancellation or delay?
If a flight is known to have been canceled or is delayed, the flight attendants may not be needed on duty. Therefore, if the canceled or delayed flight is the first segment of a duty period, Crew Scheduling must notify the flight attendant in order to extend their rest and avoid having them unnecessarily on duty. Having them on duty unnecessarily could cause them to exceed their duty period limitation, so it's important and contractually required, that Crew Scheduling notify the flight attendants.

Which flight(s) are Crew Scheduling required to notify us about?
They are required to notify us if the flight meets all of the following parameters:
  • the flight is the first segment of a duty period, and
  • the flight is canceled or delayed by more than 90 minutes from departure, and
  • the cancellation or delay is known at least 30 minutes prior to scheduled report time, and
  • the delay or cancellation is due to crew rest or mechanical reasons
Why is only the first segment eligible?
If you've already deadheaded or operated a flight before that one, then you are already on duty. If you are already on duty, a notification is not required.

What does "known at least 30 minutes prior" mean?
Per the CBA, Crew Scheduling is only required to notify you if there is a reasonable amount of time to do so. Through an agreement with the Company, we have decided that "30 minutes" is the reasonable amount of time. Therefore, Crew Scheduling is only required to notify you of a delay if that delay is known or posted at least 30 minutes prior to your report time.

What does "known" or "posted" mean?
Whenever a change is made to a flight's status, it is entered on the Company's Movement Control software. Only Dispatch is allowed to change the flight status. Even if we can see that the flight is going to be delayed (whether by seeing where the aircraft is coming from on FlightAware, or some other way), as long as it's not entered into Movement Control, it is not known or posted. And if it is not posted, for all intent and purposes, Crew Scheduling doesn't know about it. And if Crew Scheduling doesn't know about it, they're not required to notify us.

The delay not being posted at least 30 minutes prior to report time is the most common reason for NND denials. Having screenshots of FlightAware or a flight status board means nothing without a time stamp showing that it was taken at least 30 minutes prior to report time.

Why are only crew rest or mechanical reasons considered for NND purposes?
With our current CBA, Section 7.G. had some language change where only crew rest or mechanical reasons were considered for notification purposes. So, only if your flight is delayed because part of the crew (flight or cabin) have not received enough rest or if the aircraft is having mechanical issues, is Crew Scheduling required to notify you of the delay or cancellation. In other words, if the delay is for reasons within the control of the Company. Weather, air traffic management initiative, etc. are not considered.

So, all in all, what is considered an NND?
An NND is when:
  • Crew Scheduling fails to notify you, and
  • The delay/cancellation is posted at least 30 minutes prior to scheduled report time, and
  • The delay is at least 90 minutes from scheduled departure, and
  • It is the first segment of the duty period, and
  • The delay or cancellation is due to crew rest or mechanical reasons
If any of these are not met, then your NND case will be denied.

Who is required to be notified?
Only one crew member; that crew member is required to make a good faith attempt to notify the rest of the crew.

What if I call first, instead of Crew Scheduling?
If you call to be notified/to have your report time changed, then there is no NND. It does not matter who initiates the call, as long as the notification takes place. The CBA also only requires them to attempt to notify. As long as they've left a voicemail, they've satisfied their requirement. If that wasn't the case, we could all let our phones go to voicemail to collect 2:00 hours of pay.

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