Welcome to the AFA-CWA Support Center!
To streamline support requests and better serve you, we utilize a support ticket system. Each ticket submitted is assigned a unique reference number, which you can use to track progress and view responses online. A complete archive and history of your tickets is also maintained for your convenience.
- Note: A valid email address is required to submit a ticket.
Submission Guidelines
Please review the following guidelines to ensure your request is processed efficiently:
Schedule Documentation:
Screenshots from FC View or Crewline are not accepted as valid proof of schedule violations. Please submit screenshots from FLiCA to support your claim.Call Log Documentation:
If your request involves a call with Crew Services, include screenshots of your call logs (to/from Crew Services). This helps expedite any necessary requests to retrieve call recordings.