Frequently Asked Question
Q: I’m having trouble logging into the support center. What should I do?
A: If you're unable to log into the support center, first verify that you’re using the correct email address and password associated with your account. Ensure that your caps lock is off, and your browser is updated. If the issue persists, contact support@spiritafa.com for assistance.
Q: Can I create a new account using a different email address if I can't log in?
A: No. Members should never create a new account with a different email address. Doing so can create duplicate accounts and delay support resolution. Instead, reach out to support@spiritafa.com for help recovering access to your existing account.
If you no longer use a specific email address that you created your account with, we can update your current account with your new or preferred email address.
Q: What information should I include when contacting support@spiritafa.com?
A: When emailing for assistance, include the following details to expedite resolution:
- Your full name
- Team Member ID
- The email address associated with your account
- A brief description of the issue you’re experiencing
- Any error messages you’ve encountered
Q: How long will it take for my issue to be resolved?
A: The support team strives to respond promptly. Most issues are addressed within 24-48 hours. If additional verification or technical support is required, resolution may take slightly longer.
Q: What should I do while waiting for a response from support?
A: Please avoid creating additional accounts or submitting multiple inquiries about the same issue. Rest assured that the support team will address your request as quickly as possible.
If you have any additional questions or concerns, don’t hesitate to reach out to support@spiritafa.com for assistance!